Frequently Asked Questions
The easiest way to decide which rotisserie to buy is to measure the width of the grilling area and add a minimum of 6”. This will indicate the length of the rotisserie rod you require.
Make sure your temperature gauge is working correctly. Also, remove the burners from the grill to make sure they are clear of any debris. If the burners are clear, perform a leak test on the hose and regulator assembly and reset the regulator. If you are still having a problem, the hose assembly may need to be replaced.
No. The BBQ has a heat plate(s) that will distribute the heat evenly throughout the grill. The heat plate will distribute the heat evenly and help prevent flare ups in the grill. Lava rocks and briquettes are not recommended.
There could be several reasons for this.If you can light the grill with a match you may have an ignition switch problem. Check your igniter switch. Is it making a clicking noise? If the igniter does not click, it is not aligned.
Next, check to see if the igniter wires are loose. The wires should be secured at both ends.
Another issue humid or rainy weather can also cause moisture to collect on the end of the probe and make the igniter unable to spark. To remedy this condition, light the grill with a match. The heat from the grill will warm the probe and should fix the problem.
If you cannot light the grill with a match you probably have a gas flow problem. Have you cleaned your burner tubes recently? It is very important that the portholes of the burner tubes are clear of any blockage. If the gas flow is restricted, the igniter will struggle to light. The regulator can cause the flame to go out. That is the assembly on the hose before it screws into the propane tank. This might need to be reset.
Check to see if the LP gas bottle is empty – Replace with full gas bottle
If your grill is natural gas, there could be a low gas line pressure or there could be an increase in the gas demand causing low gas pressure. Please contact your local gas company. You should have 7 in. water column pressure.
flashback occurs when the burners venturi tube is blocked. Usually, this blockage is due to insect nests or debris trapped in the burner venturi tube. This means that the gas cannot fill the burner as intended and instead is pushed back out of the tube underneath the control panel.
Clean the inside of the burner using the soft cloth and warm water. Towel dry the unit and clear each gas port on the burner with a toothpick.
Functioning the grill in windy conditions can also cause the grill to overheat or cause flashbacks. <
Outside temperature, humidity, barometric pressure, and the periodic changes of flow across the rubber diaphragm inside the regulator to vibrate, making a humming or whistling sound. Although this sound may be alarming, this is NOT dangerous as long as it is not accompanied by the smell of gas. If the humming/whistling sound continues, a change in atmospheric conditions will eventually stop the vibration.
Try to spray it with WD 40/Penetrating oil and tap the head of the screw with a large tool. This will allow the oil to penetrate the grooves of the thread for more lubrication and better penetration. Don’t have any WD 40 on hand? Try a Diet Coke. Diet Coke contains the most phosphoric acid, which is the active rust-eating ingredient. Allow the oil time to work (20 minutes or so) and then try to remove the screws
A last resort for removing a rusted nut is to use a quality cobalt metal drill bit. Many extractor kits come with drill bits to suit the extractor sizes. Most screw and bolt extractors have a square end and are designed to be used with tap wrench. The use of a tap wrench helps to keep the extractor straight as it enters the hole in the screw.
If your tank has lately been filled and you notice frost on the body of the regulator, you may have an overfilled propane tank. You should immediately turn off the grill and contact the station that filled your tank to assist you.
The difference is that the Ceramic briquettes don't absorb grease as much as Lava Rock, so they cause a lesser amount of flare ups.
This is normal. Even though the valve feels loose, it will not leak. The valve Overlap 14 mm between venturi tube and nozzle when assembling. The gas is distributed into the valve it creates a small space, this then draws air in which is part of the combustion process. There is also an air shutter in the burner to ensure there is a suitable supply of air.
The grease inside the valve is breaking down with use and heat. Finally your valves could be faulty and will need replacing.
"Direct" cooking occurs the food is cooked "directly" over an even heat source (gas or charcoal). This method of cooking is recommended for most grill applications.
"Indirect" cooking occurs the foods are not cooked directly over the heat. Rather, the offset burners are used to create heat. This will significantly reduce flare ups and help to maintain an even temperature for the duration of cooking. Foods that take less than 30 minutes to cook, like chicken breasts, pork chops, and steak, are grilled by the Direct Method. Indirect cooking is best suited for longer duration at lower temperatures like whole birds and roasts.
I tried to use my grill, but when I turned on the control knobs, there was a fire behind the control panel of the grill. What should I do?
This situation is known as a "flashback". It occurs when the burners tube is blocked. Typically, this blockage is due to insect nests or other debris trapped in the burner or tube. This blockage means that the gas can not fill the burner as intended and instead is pushed back out of the tube underneath the control panel. If a spark is present, this gas can ignite and create a flashback fire, which can be very dangerous.
To ensure this does not happen (or to take corrective action if it has already happened), regular maintenance of the burner (or venturi) tube should be performed. It is especially important to perform this simple maintenance if the grill has been stored or left unused for an extended period of time
A possible cause for uneven heat with your gas grill is a blockage in the burner venturi tubes. It is possible for small insects to get inside the venturi tubes of the burner. Any blockage inside of the venturi tubes could cause uneven heat.
It's not paint. The inside of the lid is not painted. What you're seeing is deposits of carbon caused by smoke and grease vapors. This is normal. The carbon deposit looks and peels like paint but it is non-toxic. Simply brush it off before cooking or wait until you BBQ has cooled down after cooking and wipe it with a mild soap and water solution.
Yes. The regulator can swivel to allow for easy tank access.
Propane provides about 22,000 BTU's per pound. A propane tank weighs about 20 pounds (actual tank weight empty is stamped on the rim of your tank) and will hold about 20 pounds of gas. A full tank will provide about 440,000 BTU's. You can estimate the life of your tank by using the following calculations:
440,000 BTU's divided by 10,000 BTU grill = 44 hours
440,000 BTU's divided by 20,000 BTU grill = 22 hours
440,000 BTU's divided by 30,000 BTU grill = 14.6 hours
To determine how full your cylinder is, pour hot water down the side, wait a second and then slide your hand up and down the cylinder. The point where the cylinder changes from hot to cold marks the liquid level
Burners will rust. This is a natural oxidation process. Proper maintenance includes regular cleaning of the burner orifices (holes). A thin wipe with vegetable oil helps to maintain their integrity or taking a wire brush and gently scrubing the burners will remove the rust.
The cooking grids are made of stainless steel and are coated with porcelain. Once the porcelain is cracked, the heat expands the crack and causes it to bubble and when it dries it will begin to flake off.
This is really a matter of preference. Cast iron grates give better sear marks and hold heat longer so you can cook on lower temperatures. However they require more maintenance and take much longer to clean. Porcelain-enamel cooking grates have wider sear marks but, they are much easier to clean after cooking.
When cooking larger pieces of meat like roast, ham or turkey, place meat on a V-rack with a pan under the V-rack to catch drippings and eliminate any flame ups.
Your burner is most likely clogged. Blockages are usually a result of corrosion buildup or insects building lodging nests or webs in the fissures. When the burner is blocked, the gas cannot travel up the burner and starts to build up behind the front control panel. Once it ignites, the flame is forced back towards to front panel, resulting in excessive heat which may cause the bezels and knobs to melt. Depending on the location of the blocked burner, the flame may melt the ignition box as well as any wires around it. You need to remove the burners from the grill and, using the end of a paperclip, ensure that all the fissures are free of debris.
The hoses and valve are tucked under the front panel of the BBQ and wrapped in bubble wrap to protect them.