Return Policies & Instructions
All orders are shipped within 3 business days via Canada Post Surface Mail or UPS. Orders placed on weekends and holidays will be processed and shipped within 3 business days following the weekend or holiday.
Please allow 3 - 10 business days for delivery.
Return Merchandise Policy
Contact a customer service agent at BBQTEK Enterprise Inc. in order to ensure proper satisfaction for your returned merchandise. Goods not ordered correctly by customer, or refused delivery by customer, will be subject to a restocking charge of a minimum of 30%.
Orders will only be shipped at no additional charge if the shipping error is made by BBQTEK Enterprise Inc., customer will not be subject to a restocking charge and standard freight charges will be credited
Please note that you are responsible for providing us with your correct address. In the event that an incorrect address or incorrect postal /zip code is provided, the shipment will be delayed; furthermore there will be an additional USD$8.00 fee that will be charged to your credit card upon notification by UPS. If your package is returned to us, there will be an additional freight charge to have it delivered again. Should you refuse the package, you will be billed a restocking fee of 30% plus the freight cost.
You may cancel any order without charge or penalty as long as the order has not been shipped yet. Any item that has already been shipped cannot be cancelled, and if returned, will be subject to the restock fee and shipping costs.
Terms & Conditions
These Terms & Conditions (the "Terms & Conditions") governs the use of this web site (the "Site") operated on behalf of BBQTEK Enterprise Inc. By accessing and browsing this web Site, you (the "User” or "Customer”) consent, without limitation or qualification, to adhere to these terms. If you do not agree with any of the terms, please do not use this web site. Material on this web site may not be copied, reproduced, republished, uploaded, posted, transmitted, posted, distributed or modified in whole or in part, whether in text, graphical, audio, video or executable form, except with written permission of BBQTEK Enterprise Inc.
The terms and conditions set out by this agreement will constitute the only contract between You (the "User” or "Customer”) and BBQTEK Enterprise Inc. In the absence of a written confirmation, verbal confirmation of your (the "User” or "Customer”) purchase or acceptance of goods will constitute acceptance of the terms and conditions of sale.
Customers agree to the terms written herein when they place and complete order with our company. Customers authorize their credit card company to abide by these terms. BBQTEK Enterprise Inc. assumes no responsibility for typographical errors. We reserve the right to correct errors, omissions or misprints at any time. BBQTEK Enterprise Inc. may modify, alter or otherwise update prices and terms applicable to this web site without notice. You (the "User” or "Customer”) agree to be bound by such terms as are in effect at the applicable time at which you access the BBQTEK web site.
We value your privacy and strive to protect your information. This web site uses industry standard SSL (Secure Socket Layering) encryption technology when transferring and receiving your personal information.
Your personal information is used solely by us and will not be provided to any third party company. If you have provided us with your email address or mailing address we may from time to time inform you of new products or specials in the future. You may request for this service to be cancelled at any time and we will remove your email address and / or mailing address from our database within 48 hours.